Is Retail Service a Thing of the Past?

Interestingly enough, one out of every ten business owners are actually training their new staff on customer service. If your not looking at service training you are losing sales!

Business owners, retail shops, local proprietors are increasing their hiring on Long Island. Retirees, students, homemakers are flooding the local economy with a great labor pool.  Interestingly enough, one out of every ten business owners are actually training their new staff on customer service.  Service with a smile has been a forgotten creed in the retail industry. Granted some business owners get it!  Some hope that their actions will act as an example for the new employee.  Not so! 

When was the last time you were thanked for your business?  How many times do you thank the business or store upon the conclusion of your transaction.  Why are you thanking them? 

It's as simple as presenting a smile and the words "May I Help You?".  Although service goes beyond those simple words.  If you want to retain your customers, increase your overall sales, business owners need a comprehensive program to train their new employees.  Greeting customers, assisting in the sale, ensuring their overall experience, upselling, soliciting feedback, resolving conflicts are all key aspects of servicng your customers.

These programs to train on service are readily available at reasonable rates from many retail consultants.  New and existing businesses would reap tremendous benefits way beyond the investment. 


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Mels Ditties July 13, 2012 at 12:39 PM
Is Retail Service a Thing of the Past? That would depend on where you shop....My husband & I own two businesses, mine is retail, his a service company....and for us, customer satisfaction #1.....That includes greeting customers with a smile & a genuine willingness to do what it takes to make them happy.,,,We do this because we really do care about their needs/wants...it's simple, in business, as well as in life, "treat those as you wish to be treated".... It may be an antiquated concept, but it's the way we do biz and we're sticking with it!


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